Tag: 01 – UX Design

Solving a Existing Design Issue

I was recently assigned to fix a long-standing issue. Our account managers are overwhelmed with support tickets and calls, many of which could escalate if not addressed. We need a way to reduce these requests and improve the user experience. In our meetings, the main solution was clear: encourage users to self-serve instead of going straight to the support contact page. We have plenty of support articles and resources, but users don’t seem to be using them effectively.

NFT Marketplace

I worked on an NFT app because I enjoy art and wanted to use my UX design skills to make something people would love. Many NFT platforms can be confusing, so my goal was to create a simple and easy-to-use app. It took me one week to finish this project.

The Challenges and Rewards of Designing an OTP Process

Designing an effective One-Time Password (OTP) process is both complex and rewarding. While it enhances security by adding a layer of authentication, implementing it requires meticulous planning, extensive research, and a user-first approach.

Designing a Billing Plan

Designing a clear and user-friendly billing plan is essential for ensuring steady revenue while meeting customer needs. In this project, I improved the structure and usability of the billing options to reduce friction during checkout. As a result, checkout completion increased by 15%, and new paid subscribers grew by 13%, showing a strong impact on both user experience and business growth.